Technical Support Engineer

Shanghai, CN, 200233

Engineering

May 8, 2026

Fiery LLC is the leading provider of Digital Front Ends (DFEs) and workflow solutions for the growing industrial and graphic arts print industries. Fiery is leading the transformation from analog to digital imaging with scalable, digital, award-winning products for the printing industry. Based in Silicon Valley, California with offices around the world and a customer-base that includes over 2 million DFEs sold globally, we offer innovative software and cloud-based technologies that deliver fast performance, stunning color, and exceptional print quality across a broad range of production printing devices. Fiery DFEs are installed in a diverse range of industry segments, including commercial print, packaging, signs and display graphics, ceramics, building materials, textiles etc. With over 30 years of excellent support and service, we have presence in 19 countries with 800+ employees.

Fiery Vision: Enable the printer to produce what the designer imagined

Position Overview:

We are seeking an enthusiastic and motivated Entry-Level Support Engineer to join our team in China (Shanghai / Guangzhou). The ideal candidate will have a strong foundation in programming (C, C++, scripting languages such as JavaScript and Python) and excellent communication skills in both English and Mandarin. This role involves providing technical support to customers, troubleshooting issues in the field, and collaborating with the engineering team to ensure high-quality solutions. Since, Fiery does not have a registered entity in China, this role will be employed through a local Professional Employer Organization.

Experience: 1-4 years of relevant experience

Education Qualification: Bachelor’s degree in Computer Science Engineering, or a related field (or equivalent practical experience)

Key Responsibilities:

Provide first-line technical support to customers, both remotely and on-site
Troubleshoot and resolve software, hardware, and integration issues in the field
Assist customers with product setup, configuration, and integration
Write and maintain scripts/tools to support integration tasks
Collaborate with internal engineering teams to reproduce, analyze, and resolve customer-reported issues
Document solutions, best practices, and troubleshooting guides for customer and internal use
Communicate effectively with global teams and customers in both English and Mandarin

Skills: (Technical & Behavioural)

Proficiency in C and C++, with familiarity in scripting languages such as JavaScript and Python
Strong problem-solving and analytical skills with attention to detail
Excellent communication skills in English and Mandarin (both written and verbal)
Ability to work independently and travel to customer sites when required
Customer-focused mindset and ability to work under pressure in fast-paced environments
Knowledge of the digital printing industry, Fiery servers/workflow solutions, or OEM print environments is a strong advantage
Behavioural Skills: Should be confident, self-driven with initiative, have strong stakeholder management, accountability, strategic orientation, take initiative, learnability, strong decision-making capabilities

Preferred Skills (Nice to Have):

Experience in customer-facing technical support or field service
Basic knowledge of operating systems (Linux/Windows)
Familiarity with networking concepts and protocols

What’s in it for you?

Opportunity to work with a globally recognized leader in digital print innovation
Partner with and learn from seasoned professionals / leaders
Exposure to latest tech stack
Growth and learning opportunities in a dynamic, fast-paced industry
Flexible, hybrid work environment with a healthy work life balance
Culture of meritocracy, inclusion, empowerment and fun

Equal Opportunity & Disability Accessibility Statement

Fiery is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: Equal Employment Opportunity | U.S. Department of Labor

Fiery is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at talentacquisition.mailbox@fiery.com. Fiery will make determinations on such requests for accommodation or assistance on a case-by-case basis.

Pay Transparency Nondiscrimination Provision

Fiery will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).