Customer Service Representative

Dusseldorf, NW, DE, 40880

Facilities

Mar 21, 2026

Fiery LLC is the leading provider of Digital Front Ends (DFEs) and workflow solutions for the growing industrial and graphic arts print industries. Fiery is leading the transformation from analog to digital imaging with scalable, digital, award-winning products for the printing industry. Based in Silicon Valley, California with offices around the world and a customer-base that includes over 2 million DFEs sold globally, we offer innovative software and cloud-based technologies that deliver fast performance, stunning color, and exceptional print quality across a broad range of production printing devices. Fiery DFEs are installed in a diverse range of industry segments, including commercial print, packaging, signs and display graphics, ceramics, building materials, textiles etc. With over 30 years of excellent support and service, we have presence in 19 countries with 800+ employees.

Fiery Vision: Enable the printer to produce what the designer imagined

Job Requirements: We are currently looking forward to hiring a Customer Service Representative. The is a work-from-office role based out of FIERY’s EMEA office in Ratingen (Germany).

Experience: 5+ years of relevant experience as Customer Service Representative.

Role & Responsibilities:

Office Management support
Vendor management in SAP, including creation of Purchase Requests and Purchase Orders and posting of invoices in SAP
Warehouse & logistics management (preparation of orders, including customs registrations, and acceptance of deliveries)
Travel management support

Skills: (Technical & Behavioural)

5+ years of relevant experience in a similar role
Previous work experience managing global deliveries and customs processes
Practical experience supporting payments teams
Fluent in German and English
Self-motivated with the ability to prioritize tasks
Clear and polite communication style
Well-versed with MS Office
Experience with accounting systems, preferably SAP S/4HANA Cloud
Behavioural Skills: Should have strong verbal and written communication, stakeholder management, accountability and learnability

What’s in it for you?

Opportunity to work in a Multinational Product Organization
Flexible work environment with a healthy work life balance
Culture of inclusion and fun

Equal Opportunity & Disability Accessibility Statement

Fiery is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: Equal Employment Opportunity | U.S. Department of Labor

Fiery is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at talentacquisition.mailbox@fiery.com. Fiery will make determinations on such requests for accommodation or assistance on a case-by-case basis.

Pay Transparency Nondiscrimination Provision

Fiery will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).