Analyst, Sales Operations

Role and Responsibilities

As a Sales Operations Analyst, you will be responsible for delivering reporting, analytics, data management, and process improvement solutions that enable data-driven decision-making across the sales organization. You will work closely with Sales Leadership, Account Managers, Finance, and cross-functional teams to analyze business performance, improve data quality, automate manual processes, and provide actionable insights that drive business results.

Key Responsibilities

1. Reporting & Business Analytics

• Develop, maintain, and manage reports, dashboards, and analytical tools that provide actionable business insights.
• Analyze sales performance, partner trends, pricing, and key business metrics to identify risks, opportunities, and areas for improvement.
• Support Sales Directors and Account Managers with reporting, business analysis, and recommendations.
• Assist with sales commission reporting and other ad-hoc analytical requests.

2. Data Management & Quality

• Perform data extraction, transformation, validation, cleansing, and reconciliation across multiple data sources.
• Investigate data discrepancies and reporting issues, identify root causes, and implement corrective actions.
• Ensure data accuracy, consistency, and integrity across reporting and business systems.
• Maintain documentation of reporting logic, business rules, and data definitions.

3. Automation & Process Improvement

• Identify and implement opportunities to automate reporting, data preparation, and business processes.
• Develop automated reporting solutions and dashboards using Excel, Power BI, Power Query, and related tools.
• Streamline workflows to improve operational efficiency, scalability, and reporting accuracy.
• Partner with stakeholders to recommend and implement process improvements.

4. Sales Operations Support

• Support pricing processes, reporting, and related sales operations activities.
• Collaborate with cross-functional teams to improve business processes and operational effectiveness.
• Ensure compliance with corporate policies, controls, and data governance standards.

Job Requirements

Education Qualification:
Bachelor's degree in Business, Finance, Economics, Analytics, Information Systems, or a related field.

Experience:
Minimum 5 years of experience in Sales Operations, Business Analysis, Revenue Operations, or a similar analytical role.

Skills (Technical & Behavioural Skills)

Technical Skills:

• Strong understanding of data quality, reporting best practices, and process automation.
• Demonstrated ability to work with large, complex, and imperfect datasets with exceptional attention to detail.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Experience with data extraction, cleansing, transformation, validation, and reconciliation.
• Advanced Excel skills, including Pivot Tables, Power Query, complex formulas, and automation.
• Experience with Power BI or similar business intelligence and reporting tools.
• Experience developing reports, dashboards, and analytical tools for sales and business stakeholders.
• Experience with CRM systems such as Salesforce, including reporting, dashboard creation, and data management, is good to have.

Behavioural Skills: Strong analytical and problem-solving skills with excellent communication, stakeholder management, attention to detail, organizational skills, ownership, and the ability to manage multiple priorities in a fast-paced sales environment.

Desirable but not Mandatory

• Experience working with Salesforce reporting, dashboards, and data management.
• Experience with sales commission reporting and pricing processes.
• Exposure to Revenue Operations or commercial analytics.
• Experience automating manual reporting and data preparation processes.
• Experience working with cross-functional teams across Sales, Finance, and Operations.

What's in it for you?

• Opportunity to work in a Multinational Product Organization.
• Work closely with Sales Leadership, Account Managers, Finance, and global cross-functional teams.
• Opportunity to leverage data and analytics to influence sales and business decisions.
• Exposure to Power BI, Power Query, advanced Excel, Salesforce, and modern reporting and automation tools.
• Opportunity to drive process improvements and automation that directly improve operational efficiency.
• Accelerated career growth and opportunities to expand your analytics and sales operations expertise.
• Flexible, hybrid work environment with a healthy work-life balance.
• Culture of meritocracy, inclusion, empowerment, and collaboration.
• Competitive pay and benefits.